退款政策

Return Policy

Eligibility for Returns:

All in-stock items are eligible for returns within 7 days of delivery, except for customised items, indent items, clearance items, sales items, and after sales parts.
Items must be returned in their original packaging, with tags intact, and must be in like-new condition together with the receipt or proof of purchase to be eligible for return.
Due to hygiene concerns, backrests, insoles, sport-wear sleeves, seat cushions, pillows, and mattresses are not eligible for return.
If any defects are found within 7 days of delivery, please refer to our defect reporting process.

Return Conditions:

Claims regarding discrepancies in the quantity of products delivered must be reported within 2 days from the date of delivery. Failure to do so will result in the buyer being liable for the full price of the order as delivered.
Returns based solely on cosmetic defects that do not affect the functionality of the product will not be accepted.

Return Process:

Contact our customer service team at biz@ergoworks.com.my. Please provide your order invoice number and specify the reason for the return.
Ensure the item is in its original packaging, unused, and in the same condition as when you received it.
Return the item using a traceable shipping method. The cost of return shipping is the responsibility of the customer.
Once received, the item will be inspected to verify its condition and compliance with our return conditions and eligibility.

Exchanges:

You may exchange any returned item for another of equivalent or greater value.
Exchanging for a product of lower value will incur a 10% restocking fee based on the price of the originally delivered product.
In cases where the total payment after returns is negative, no refund will be issued.
All exchanges and returns will be processed on a case by case basis.

Refund Policy

Processing Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 business days using the original payment method.

Exclusions:

Shipping fees
Gift Cards
Vouchers
Redemption from external promotions (e.g, giveaways, credit card gifts)
Purchases made through external sites or third-party vendors are not eligible for refunds under this policy.

Fees and Deductions:

An open box fee up to 10% is chargeable for all furniture items (e.g, desks, chairs, sit-stand desk converters, recliners etc).
If damages or missing parts are identiﬁed upon inspection, fees up to 30% of the product's purchase value may be deducted from your refund.
Any applicable fees will be deducted from the refund amount and detailed in the refund notiﬁcation email sent by our relevant operations team.
A cancellation fee of 10% is applicable if the order is cancelled before shipment.

Reporting defects

Ergoworks is dedicated to delivering high quality customer service and effective solutions for all our customers.

To report a defective item, please send a request to our customer service team via email at biz@ergoworks.com.my or submit your case on our after sales support page.
Please prepare the order invoice number, photos of the defect(s), and a brief description of the issue.
We will assess your claim and respond with a proposed solution, which may include repair, replacement, or refund. This process may take up to 7 business days for in-stock items and up to 60 business days for indent or customised items, depending on stock availability.

Warranty Policy

The following policy applies for items sold and shipped by ERGOWORKS and only to products purchased (“ERGOWORKS Products” or “Products") and does not cover products manufactured by brands other than ERGOWORKS.

The product warranty is valid exclusively for the original purchaser of the products only and is non-transferable.

Valid warranty services are only offered for products purchased through authorised channels. Our authorised channels are the ofﬁcial website (https://www.ergoworks.com.sg) and any store(s) registered in the name of a ERGOWORKS entity online. Unfortunately, we cannot verify the authenticity or original condition of products purchased through unauthorised channels. As a result, we do not provide warranty services for products acquired from such sources.

What is covered

Defects in manufacturing of materials used for the products at the time of delivery.
Any cosmetic defects must be reported within 7 calendar days from the date of delivery.

Coverage for such defects is at the discretion of Ergoworks.

Defects in the functionality of the products, including but not limited to hydraulics, armrest, castors and lifting mechanism.
Electric Standing Desk: Defects in the functionality of the electronic parts such as the control box, lifting mechanism, control panel and desk frame.
Pneumatic Standing Desk: Defects in the functionality of mechanical parts and gas spring only (if any).
Ergonomic Chair: Defects in the functionality of mechanical parts and hydraulic gas lifting only or otherwise stated in the warranty coverage of each product item (excluding wear and tear).
Kids Ergonomic Study Table and Chair: Defects in the functionality of mechanical parts and hydraulic gas lift only or otherwise stated in the warranty coverage of each product item. (excluding wear and tear)
School Bag: Defects in the functionality of the bag structure (excluding wear and tear and lost parts) and the zippers within the warranty coverage period.

Terms of Warranty

Ergoworks reserves the right to determine eligibility for warranty claims and to decide whether a defective part should be repaired or replaced.

Depending on the severity of the issue, Ergoworks reserves the right to decide whether to send a technician onsite. Minor issues such as loose screws, removal of plastic labels or wrappers, and device resets may be handled by customers without onsite support.

If a replacement is required in accordance with this warranty and the defective materials or merchandise has been discontinued or unavailable, Ergoworks reserves the right to substitute a similar item of equal value. Otherwise, the same product or material will be provided for replacement.

Note

The warranty is effective from the date of delivery.
Once the warranty has expired, a service fee of RM300 covering transportation and labour will be required upfront to conﬁrm on-site service appointments. Additional charges for replacement parts will be borne by the customer if required.
The warranty is valid only for the original purchaser and is non-transferable. Beneﬁts conferred by this warranty cannot be assigned or transferred, and no rights under these terms and conditions will extend to persons who are not the original purchasers.
The warranty will be void if the product is used inappropriately, altered, or cleaned with incorrect methods.

Warranty Claim Process

Ergoworks is dedicated to delivering high quality customer service and effective solutions for all our customers.

To submit a warranty claim, please contact our customer service team via email at biz@ergoworks.com.my or submit a product service request on our after sales support page.
Please prepare the order invoice number, photos of the defect(s), and a brief description of the issue.
We will assess your claim and respond with a proposed solution, which may include repair, replacement, or refund. This process may take up to 7 business days for in-stock items and up to 60 business days for indent or customised items, depending on stock availability.

Note

Ergoworks reserves the right to refuse any warranty claims if it believes that the claim is fraudulent or made in bad faith.

Components replaced under this warranty may vary in colour and texture to the original due to batch and material availbility.

Limitations of liability

Ergoworks is responsible only for the actual and direct damages proven to have resulted from your purchase of the products.

Our liability to you shall not, under any circumstances, exceed the amount you paid for the products.

We do not exclude or limit our liability in any way where it would be unlawful to do so.

This includes liability for:

Death or personal injury resulting from negligence
Fraud or fraudulent misrepresentations
Consumer protection that is mandated by statute and cannot be waived or limited by contract.

If you have any questions about the warranty, please contact +60 11-5638 4487 & +60 11-5637 4487 or write to us via biz@ergoworks.com.my