Dasar penghantaran

Delivery

6.1 Local Delivery

 

LOCAL DELIVERY (MALAYSIA)

 

 All item except bulky items

For order amount of less than MYR 500, the delivery charge is MYR 25 (West).

For order amount of less than MYR 500, the delivery charge is MYR 50 (East).

For order amount of MYR 500 and above, delivery is Free Of Charge within West Malaysia (Sabah & Sarawak excluded)

 

 Bulky items 

Within Klang, all the bulky items - desk, chair, recliner, mattress would be delivered & installed Free Of Charge.

  • Free of Charge: Kuala Lumpur, Putrajaya, Selangor
  • MYR 460: Negeri Sembilan, Pahang
  • MYR 690: Malacca, Perak
  • MYR 900: Johor, Kedah, Kelantan, Penang, Perlis, Terengganu

 

(Our website is currently under upgrade & please take note of below terms & conditions)

If your delivery address shown outside of Klang, our team will reach out to you separately and provide the cost of delivery and Installation.

Sales Hotline: +60 3 8080 8286 or +60 3 8940 9099


     

    6.2 International delivery

    6.2.1 For international delivery, please write-in or call the following contact to request the best ship cost.

    • Email: biz@ergoworks.com.my
    • Hotline: +60 3 8080 8286 or +60 3 8940 9099
    • Contact us

    6.3 Delivery lead time

    6.3.1 For ready stock items, the delivery lead time is 1 to 7 working days.

    6.3.2 For non-ready stock items, the delivery lead time will be stated in individual product page.

    Duties and Taxes: Please be aware that all shipping fees do not include duties and taxes applicable to your order. As the recipient, you are responsible for any customs duties, taxes, or other fees imposed by your country's customs authorities. These charges are separate from your shipping fee and will be collected by the customs office upon delivery.

     

    Delivery Policy

    • Ergoworks will make (1) ONE attempt to deliver goods to the address indicated on the delivery order.
    • All subsequent delivery attempt(s) will incur a charge of RM300 per trip.
    • Customers are expected to inspect all goods upon delivery and report any missing, cosmetic defects or incorrect items within 48 hours. No claims or compensation will be entertained after the goods have been received.
    • Delivery dates and times are approximate. Delays will not be accepted as a reason for cancellation of any order.
    • Ergoworks may cancel orders without notice or compensation under certain circumstances that are beyond our control, including but not limited to the inability to obtain materials, labour and supplies, strikes, lock outs and other forms of industrial actions or disputes, fires, flood, drought, weather conditions, war, civil, disturbance, act of God, or any other disruptions. In such circumstances, the deposit paid will be refunded without interest.
    • All payments must be completed before delivery; Cash on Delivery is not accepted.
    • Disposal of old furniture is not included and must be managed by the customer. Ergoworks accepts no liability for any consequential loss or damage, however caused, during the delivery process.
    • Failure to accept goods after one month from the confirmed delivery date, the order will be deemed cancelled and Ergoworks reserves the right to dispose of the goods as deemed fit.



    Delivery Terms and Conditions


    By accepting delivery of goods from Ergoworks, the customer agrees to the following terms:


    • The customer recognises that despite Ergoworks' careful handling, unexpected incidents may occur during delivery that could damage their property.
    • The customer indemnifies Ergoworks, its staff, agents, and affiliates against any claims or costs due to damages incurred during delivery, such as scratches or dents.
    • This indemnity covers damages caused by Ergoworks' delivery team or third-party delivery services used by Ergoworks.
    • Ergoworks is not liable for any indirect damages from delivery, including loss of use, profits, or other economic losses.
    • This indemnity remains valid unless altered in writing by both Ergoworks and the customer.
    • The customer is responsible for providing clear and accurate delivery details, including any obstacles or special requirements for safe delivery.