Warranty Policy

The following policy applies for items sold and shipped by ERGOWORKS and only to products purchased (“ERGOWORKS Products” or “Products") and does not cover products manufactured by brands other than ERGOWORKS.

The product warranty is valid exclusively for the original purchaser of the products only and is non-transferable.

Valid warranty services are only offered for products purchased through authorized channels.

Our authorized channels are the official website (https://www.ergoworks.com.my) and any store(s) registered in the name of a ERGOWORKS entity online.

Unfortunately, we cannot verify the authenticity or original condition of products purchased through unauthorized channels. As a result, we do not provide warranty services for products acquired from such sources.

What is covered

Defects in manufacturing of materials used for the products at the time of delivery.
Any cosmetic defects must be reported within 2 calendar days from the date of delivery. Coverage for such defects is at the discretion of Ergoworks.
Defects in the functionality of the products, including but not limited to hydraulics, armrest, castors and lifting mechanism.
Warranty coverage is only provided locally for all domestic purchases
Electric Standing Desk: Defects in the functionality of the electronic parts such as the control box, lifting mechanism, control panel and desk frame.
Pneumatic Standing Desk: Defects in the functionality of mechanical parts and gas spring only (if any).
Ergonomic Chair: Defects in the functionality of mechanical parts and hydraulic gas lifting only or otherwise stated in the warranty coverage of each product item (excluding wear and tear).
Kids Ergonomic Study Table and Chair: Defects in the functionality of mechanical parts and hydraulic gas lift only or otherwise stated in the warranty coverage of each product item. (excluding wear and tear)
School Bag: Defects in the functionality of the bag structure (excluding wear and tear and lost parts) and the zippers within the warranty coverage period.

Terms of Warranty

Ergoworks reserves the right to determine eligibility for warranty claims and to decide whether a defective part should be repaired or replaced.

Depending on the severity of the issue, Ergoworks reserves the right to decide whether to send a technician onsite. Minor issues such as loose screws, removal of plastic labels or wrappers, and device resets may be handled by customers without onsite support.

If a replacement is required in accordance with this warranty and the defective materials or merchandise has been discontinued or unavailable, Ergoworks reserves the right to substitute a similar item of equal value. Otherwise, the same product or material will be provided for replacement.

Note

The warranty is effective from the date of delivery.
Once the warranty has expired, a service fee of RM250 covering transportation and labour will be required upfront to confirm on-site service appointments. Additional charges for replacement parts will be borne by the customer if required.
The warranty is valid only for the original purchaser and is non-transferable. Benefits conferred by this warranty cannot be assigned or transferred, and no rights under these terms and conditions will extend to persons who are not the original purchasers.
The warranty will be void if the product is used inappropriately, altered, or cleaned with incorrect methods.

Warranty Claim Process

Ergoworks is dedicated to delivering high quality customer service and effective solutions for all our customers.

To submit a warranty claim, please contact our customer service team via email at hello@ergoworks.com.my or submit a product service request on our after sales support page.
Please prepare the order invoice number, photos of the defect(s), and a brief description of the issue.
We will assess your claim and respond with a proposed solution, which may include repair, replacement, or refund. This process may take up to 7 business days for in-stock items and up to 60 business days for indent or customised items, depending on stock availability.

Note

Ergoworks reserves the right to refuse any warranty claims if it believes that the claim is fraudulent or made in bad faith.

Components replaced under this warranty may vary in colour and texture to the original due to batch and material availbility.

Limitations of liability

Ergoworks is responsible only for the actual and direct damages proven to have resulted from your purchase of the products.

Our liability to you shall not, under any circumstances, exceed the amount you paid for the products.

We do not exclude or limit our liability in any way where it would be unlawful to do so.

This includes liability for:

Death or personal injury resulting from negligence
Fraud or fraudulent misrepresentations
Consumer protection that is mandated by statute and cannot be waived or limited by contract.

If you have any questions about the warranty, please write in to hello@ergoworks.com.my