Extended Warranty

EXTENDED WARRANTY-1920x673

 

ERGOWORKS Extended Warranty is a comprehensive protection plan, which extend your peace-of-mind warranty coverage for additional 24 months upon expiry of manufacturer’s standard warranty.

 

 

ERGOWORKS Extended Warranty covers the following Premium services:

  • Onsite Genuine Parts & Labour Coverage
  • Professional Service Team
  • Value Added Services
  • Easy Transferrable Plan
  • Special Trade-in & Upgrade
  • T-loan Service
  • Premium Phone Support
    • Sale Hotline: 03 8080 8286 or 03 8940 9099
    • After Sale Support: 017 384 4830
    • Operating hours: 10am to 10pm, Monday to Friday.

 

 

Extends Your Worry-Free Protection For Additional 2 Years!

 

 

ERGOWORKS Extended Warranty*                  

Contract period: 24 months

Repair coverage: Onsite, all parts and labour

Value added services: Onsite Premium Check, Clean & Shine (Once within 24 months)

 

 

Scope Of Work

 

Scope of work for ERGOWORKS Extended Warranty includes:

    • Repair
    • Re-upholstery
    • Premium Preventive Maintenance Check (worth MYR 429)
  • Clean & Shine (worth MYR 429)
  • White Glove Service

 

Kindly email us at biz@ergoworks.com.my for discussion.

 

 

Terms & Conditions:

  • Contract starts after ending of the regular warranty period.
  • Product eligible to the Extended Warranty: All chairs, zero gravity massage recliner, desk bike, selected sit stand desk converters and height adjustable desks. Excluding display set sale and roadshow promotions. Other terms & conditions apply.

Warranty Coverage

Ergoworks offers warranty coverage for its products sold and delivered within Singapore. This warranty is valid only for purchases made through:

  • Ergoworks official retail stores in Malaysia
  • The Ergoworks official website (ergoworks.com.my)

The warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Claim Process

To make a warranty claim:

  1. Contact Ergoworks Customer Support or send an email to enquiry@ergoworks.com.sg
  2. Provide your proof of purchase (receipt or invoice)
  3. Submit photographs of the defect or product condition
  4. Upon verification, Ergoworks will advise on repair, replacement, or part servicing option

    Limitations & Discretion

Ergoworks reserves the right to determine whether a product issue is covered under warranty. The warranty is void if the product has been disassembled, altered, or modified by any unauthorized party, including self-disassembly by the customer.

Any replaced items or repaired components do not extend the original warranty period.

Service Availability

Warranty service is available only within Malaysia. On-site servicing may be offered depending on the product type and issue reported.