FREQUENTLY ASKED QUESTIONS

How much is your delivery charge?

How long does it take to receive my order?

For stock items, all online orders will be fulfilled within 3 to 14 working days. Any indent and pre-order items, their delivery lead time are stated on the respective product page on our website.

Do you deliver on weekend or after working hours?

We practice and promote work-life balance, and delivery operates from Monday to Friday, 10am to 6pm. Shall delivery required on weekends, an additional delivery fee MYR 120 will be imposed.

My renovation has yet to complete. Could you hold on the delivery until my premises is ready?

We hear you and will assist to extend holding period with no cost up to 30 days*. Should holding of products required beyond 30 days, a daily MYR 50 - MYR 100 warehouse charge will be imposed on each product listed on the invoice.

Who will deliver my order?

All orders are delivered, installed, and set up by our experienced in-house installers & logistics specialists.

Do you ship overseas?

Do these chairs assembled?

The indicated price is inclusive of assembly and installation by our experienced in-house installers & logistics specialists. Moreover, our team will assist moving  the chair upstairs to make sure your new Ergoworks furniture fits your workspace perfectly. 

What should I do when my item stopped working or required a service?

You may contact our after sales support team via here or  email biz@ergoworks.com.my, customer service hotline +60 3 8080 8286 or +60 3 8940 9099. In order to expedite your case at faster pace, we encourage customers submit their name, contact and details (pictures / video) of the faults. Our after sales support team will respond within 3 to 5 business days

How do I register the warranty for my purchase?

Registration for any of the warranty is not mandatory since, all items carry barcode and serial number and will be auto captured in our system when shipped out from the warehouse.

However, you can also register the warranty eligible purchase item/s via here to speed up the warranty claim process.

What does your onsite warranty covers?

Our onsite warranty will cover all parts and labour, which means you are always one call away from our hassle-free after-sales support. 

Are we able to trade-in your product?

Yes, you may trade-in the following products:

1) IMPACT spinal protection backpacks - for 20% off on all regular-priced IMPACT spinal protection backpacks.

2) Ergoworks ergonomic chairs - for 20% off on all regular-priced ERGOWORKS ergonomic chairs.

Do you offer bulk discount for company?

Yes, we will be glad to offer an attractive discount for bulk orders, kindly contact our corporate sales team at biz@ergoworks.com.my, sales hotline +60 3 8080 8286 or +60 3 8940 9099 to discuss with us further.

Do you offer free trial without obligation?

Our "Trial before you Buys" program for corporate companies rolled out since 2005 and has been receiving great response from many MNCs and fortune 500 companies. Call us at +60 3 8080 8286 or +60 3 8940 9099 and or email us at biz@ergoworks.com.my for a non-obligatory discussion with our professional ergonomic & posture specialists.

There are several "Ergo" brands on market, who is the original and the best?

ERGOWORKS established since 2005 and is the pioneer in the holistic and professional ergonomic industry in Malaysia, Singapore & Asia. ERGOWORKS is a trusted ergonomic brand awarded with prestige accolades and the only ergonomic brand professionally endorsed and recommended by the Singapore Physiotherapy Association & The Chiropractic Association (Singapore). At ERGOWORKS, we make Ergonomic Works for you, We take pride and practice ethics on promoting Good Posture & Spinal Health for mankind, importantly we crafted products that provide comfort to you through Science. 

How to wash your bag?

Do not machine wash the bag, due to special materials applied within the bag's structure, any harsh machine wash would distort the shape of the bag. In any case for a deep wash required, please ensure handwashing fast and lightly and also ensure the bag air dry thoroughly before storage or next use. 

Place the bag indoor or outdoor to air dry thoroughly, remember you MUST NOT place the bag directly under the sun, as the strong ultraviolet will fade off the material’s exterior color and coating.

How to remove dirt on interior and exterior bag?

We recommend you use warm diluted cleaning solution/detergent with a soft brush or used toothbrush to remove any stubborn dirt on the bag's exterior. For all general cleaning, you may use a damp cloth to clean dirt/dust on both interior and exterior of the bag.