Soft Launch Malaysia

Dear Shopper,

We are delighted to open localized online store for our Malaysia customer so that they can take advantage of the local credit card deal and installment plan in the very near future.

A few thing to note: 

  1. The Malaysia website required new account registration as it is separate store from our global store.
  2. Features like our chat support & game function are undergoing final testing. It will be live soon.
  3. For any enquiry or concern, please do contact us

 

 

Looking forward to serving you in full capability.

Ergoworks Malaysia

Warranty Coverage

Ergoworks offers warranty coverage for its products sold and delivered within Singapore. This warranty is valid only for purchases made through:

  • Ergoworks official retail stores in Malaysia
  • The Ergoworks official website (ergoworks.com.my)

The warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Claim Process

To make a warranty claim:

  1. Contact Ergoworks Customer Support or send an email to enquiry@ergoworks.com.sg
  2. Provide your proof of purchase (receipt or invoice)
  3. Submit photographs of the defect or product condition
  4. Upon verification, Ergoworks will advise on repair, replacement, or part servicing option

    Limitations & Discretion

Ergoworks reserves the right to determine whether a product issue is covered under warranty. The warranty is void if the product has been disassembled, altered, or modified by any unauthorized party, including self-disassembly by the customer.

Any replaced items or repaired components do not extend the original warranty period.

Service Availability

Warranty service is available only within Malaysia. On-site servicing may be offered depending on the product type and issue reported.